DVD Decoders

You must have a DVD decoder installed on your computer in order to view DVD video. The HOTLLAMA Player supports playback for all DirectShow® compatible Decoders.

If you receive a message notifying you that a DVD Decoder is missing, you will need to purchase a Decoder in order to view DVD video on your computer. DVD Decoders typically accompany Software DVD Players available for purchase, or sometimes they are integrated with a newly purchased computer.

If you do not have a Decoder, HOTLLAMA offers recommended DVD Decoders for purchase on our website athttp://www.hotllamaplayer.com/dvddecoder.

NOTE: Video playback issues could also be caused by a failure to meet the minimum requirements of DirectX® 8.1. You may download the latest version of DirectX® from Microsoft´s® website. Also, please ensure that your video card has drivers that support DirectX® 8.1 or greater.

The HOTLLAMA Media Player software included on DVD´s does not include a DVD decoder; but rather it uses the decoder already on your system. If you do not already have a DVD Decoder, go to the Buy a DVD Decoder page, which includes a recommended list of DVD Decoders to purchase.

In order to provide you with the best possible experience while using the HOTLLAMA Player, we have made every attempt to be as compatible as possible with Windows based PC´s. Keeping your Microsoft Windows® operating system up-to-date will help ensure the proper functioning of the HOTLLAMA Player.

To ensure a smooth and stable operation of the HOTLLAMA Player, we recommend the following:

Software:
> DirectX 8.1 or greater
> Windows 98SE, ME, 2000 Prof, XP/2000 & Media Center Edition
> Internet Explorer 5.5/SP2 or greater (IE 6.0 recommended)
> DirectShow supported DVD Decoder Installed
> Latest Video drivers are recommended

Hardware:
> At least Pentium II/333mhz or greater with at least 64mb RAM
> A video adapter that supports DirectX 8.1 or greater
> A DVD-ROM drive (will not play on a CD-ROM drive)
> Hardware DVD Decoder Installed (must support DirectShow)
> An Internet connection

In DVD movie playback mode, you can access the Configuration section by clicking on the Tools symbol next to the Help Question Mark symbol on the DVD playback controller. Once in the Configuration section, you easily choose which DVD drive you would like to select as Default via the pull-down menu.

When you first insert your HOTLLAMA Powered DVD into your computer, the first menu that will appear (after the HOTLLAMA Player is installed) is the DVD-ROM Menu. The DVD-ROM Menu can includes links to special content on the DVD, Web features, or links to the DVD Movie or Special Features.

You are in DVD mode after you´ve made a selection to Play Movie or access other Special Features. The DVD Playback Controller will also appear, which will give you the capability to control movie playback, in addition to other features. At anytime during DVD Movie Playback, you can simply click on the "Home" button to return to the DVD-ROM Menu or close the window.

DVD/DVD-ROM Player Buttons

Always keep the HOTLLAMA Player up-to-date by connecting to the Internet, where you will automatically be prompted for a download if there are any important updates for your Player. We always strive to achieve 100% compatibility, so please check for and apply updates when available. By doing so, you will help minimize the chance of any interruptions to your entertainment experience.

By checking for updates, you may also have the opportunity to update the content on your DVD. In some cases, there are additional features, changes, or fixes to your DVD-ROM content that are available through download after the DVD release.

You may download updates directly from our website at http://www.hotllamaplayer.com/updates.

Or, you can click on the "Check for Updates" button directly from the DVD Player Controller.

Yes. As long as the computer running the HOTLLAMA Media Player is connected to the Internet, you can access links throughout the DVD-Rom to view and interact with Online content.

Make sure you are connected to the Internet and have Microsoft Internet Explorer 5.5/SP2 or greater. We recommend having Internet Explorer 6.0 or greater for optimal performance. If you have a firewall installed, please ensure that it is not blocking access to the Internet.

There could be a few reasons why you may be experiencing difficulties viewing DVD video playback. First, please ensure you meet the HOTLLAMA Player minimum requirements. In most cases, you are either missing a DVD Decoder, do not meet the minimum requirements of DirectX 8.1 or your video card does not include drivers that support DirectX 8.1 or greater.

Usually un-installing and then re-installing the HOTLLAMA Player will solve any problem you may experience, including issues created by other software installations that can in some cases affect the Player. Also, we recommend the following:

> Always keep the HOTLLAMA Player up-to-date by connecting to the Internet, where you will automatically be prompted for a quick download if there are any important updates for your Player. We always strive to achieve 100% compatibility, so please check for and apply these updates when available. By doing so, you will help minimize the chance of any interruptions to your entertainment experience.

> By checking for updates, you may also have the opportunity to update the content on your DVD. In some cases, additional features, changes, or fixes to your DVD-ROM content will be available through download after the DVD release.

>Apply the latest Windows Updates for your operating system, especially the newest versions of Internet Explorer (click here) and DirectX (click here).

>Download the latest video drivers, especially the latest video card manufacturer´s Microsoft® WHQL Certified drivers, to not only help solve, but to also prevent many video playback, functionality, and/or compatibility issues that may occur when using the HOTLLAMA Player.

> Usually un-installing and then re-installing the HOTLLAMA Player will solve any problem you may experience, including issues created by other software installations that may affect the Player.

> Make sure that your computer meets or exceeds the minimum system requirements of the HOTLLAMA Player.

Depending on your system specifications, the DVD may naturally load more slowly than normal. DVD launch failure could be caused by several factors, most commonly either failure to meet the minimum system requirements or varied DVD Decoder issues. If you already have the HOTLLAMA Player installed, go to Start > Programs, launch the HOTLLAMA Player and access the DVD by clicking on buttons such as Play to get started. If you do not have the HOTLLAMA Player installed, go to My Computer, Right-Click on your DVD drive and choose AutoPlay. Depending on your system specifications, this latter option may not work.

The HOTLLAMA Player´s "Loading Page" is displayed when trying to access the DVD Movie or a web page. If you have a slower computer, you may see the "Loading Page" longer than usual. When trying to access a web page, the "Loading Page" acts much like Internet Explorer when searching or waiting for a web page to load. If the web page you are trying to access cannot be found or is experiencing server issues, then this may occur. Also, in some instances, if you have a software firewall installed on your system with certain settings, there may be a window prompt underneath the Player awating your reply to "OK" this action. The window prompt may be viewable on your Windows task bar as well.

Yes, if the DVD-ROM includes Flash content. By successfully installing the HOTLLAMA Media Player, as a convenenience the latest version of Flash will be installed, if it is not already installed on your computer. For any additional information regarding Macromedia Flash, visit Macromedia´s website.

Yes and no. Any content that is accessed via the Internet will have the same limitations you would typically experience while interacting with the web. However, there are virtually no bandwidth limitations on the content that is accessed directly from the DVD.

Currently, HOTLLAMA´s releases consist only of Region 1 DVDs, which include U.S. and Canada only. We do not offer support to International users, unless the specific DVD that is released is intended for other Regions.

You will have the ability to view and interact with the DVD-ROM features on the disc, however you may not be able to view the DVD Movie unless your DVD-ROM drive is configured for Region 1. The HOTLLAMA Player fully supports English Microsoft Windows OS versions in Region 1. If you have another OS langauge installed in Region 1 and you receive a mismatch 13 error upon launching the Player, you will have to go directly to our Updates page (http://www.hotllamaplayer.com/updates) on our website to use the HOTLLAMA Player successfully. The latest update version will correct this problem.

On some PC´s or Operating Systems, the HOTLLAMA Media Player fails to launch, after receiving a Mismatch 13 error. This can easily be fixed by simply downloading an updated version here .